In just three days (Tuesday-Thursday), our Tucson Electric Power has received about 100 reports of attempted phone scams. Although details vary, they all follow a basic pattern: callers who claim to work for TEP will try to steal customers’ money by threatening to disconnect service for unpaid bills or damaged electric meters that need to be replaced for safety reasons. These callers instruct customers to make payment over the phone with a pre-paid money card within a limited amount of time to avoid shut off. By comparison, TEP received a total of about 200 reports in the first seven months of this year. In 2016, there were approximately 250 such reports.

If you receive such a call, or if you have any concerns or questions about your account, call the Customer Care team at 520-623-7711. For more information on how customers can protect themselves from such scams: Legitimate payment options can be found here:

Editor’s Note: For any email, from any agency, organization, or business, you can always respond by calling their business directly, and not responding to their email. For phone calls, you can simply tell them you cannot talk at the moment and will call them back (and call the number you have, not the one they provide). I just had a phony email seemingly from USAA, and it looked legitimate (I suspected it was not). I logged into the USAA website and there was no message from them to me.


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